Effective January 15th, 2024
This policy applies to all in-person and telehealth appointments. By scheduling an appointment with Center for Anxiety, you acknowledge and agree to abide by this cancellation policy. Please note insurance typically does not cover or reimburse for missed appointments.
Center for Anxiety conducts business on Sunday through Friday (Saturday is the only non-business day). This means if your appointment is on Monday at 1pm and you need to cancel you must contact us by Sunday at 1pm. Since we are closed on Saturday, if your appointment is on Sunday at 1pm and you need to cancel you must contact us by Friday at 1pm.
Late Cancellation Fee: Cancellations or rescheduling made less than one full business day before the scheduled appointment time will result in a late cancellation fee equivalent to the fee for the appointment that was scheduled. This fee will be billed directly to the patient.
Late Arrival: If you arrive more than 20 minutes late for your scheduled appointment, it will be considered a no-show and you will be billed the full fee for the appointment that was scheduled. If you communicate with your clinician that you are running late, we will try to meet with you for the remaining session time, but we are under no obligation to do so. We reserve the right to terminate treatment for patients who consistently exhibit a pattern of arriving excessively late.
Communication: Please communicate any reschedule requests as soon as possible. Please email your clinician and copy [email protected].
Recognizing that unforeseen emergencies can arise, such as illness or unexpected work commitments, we acknowledge the need for flexibility. To address this, upon a patient’s request, we will grant a maximum of one policy exception every six months. This exception effectively waives any session fee for one late cancellation or no-show. Additionally, we permit one reschedule within the same week for requests made with less than 24 hours’ notice, limited to once every six months. To avail themselves of these allowances, patients must communicate their exceptional circumstance via email to their clinician and copy [email protected].
Payment of Fees:
We offer appointment reminders through text or email. Please ensure that your contact information is up-to-date to receive these reminders.
We appreciate your understanding and cooperation in helping us provide quality care to all our patients. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.