Cancellation Policy

Effective January 15th, 2024

This policy applies to all in-person and telehealth appointments. By scheduling an appointment with Center for Anxiety, you acknowledge and agree to abide by this cancellation policy. Please note insurance typically does not cover or reimburse for missed appointments.

Cancellation Notice:

We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. To avoid any charges, please provide at least one full business day’s notice for cancellations or rescheduling.

Center for Anxiety conducts business on Sunday through Friday (Saturday is the only non-business day). This means if your appointment is on Monday at 1pm and you need to cancel you must contact us by Sunday at 1pm. Since we are closed on Saturday, if your appointment is on Sunday at 1pm and you need to cancel you must contact us by Friday at 1pm.

Communication: Please communicate any scheduling conflicts or emergencies promptly. You can reach us by emailing [email protected] at 646-837-5557 during business hours. Please email your clinician as well.

Late Cancellation Fee: Cancellations or rescheduling made less than one full business day before the scheduled appointment time will result in a late cancellation fee equivalent to the fee for the appointment that was scheduled. This fee will be billed directly to the patient.

No-Show Policy:

If you are unable to attend your scheduled appointment and do not notify us at least one full business day in advance, resulting in a no-show, you will be billed the fee for the appointment that was scheduled.

Late Arrival: If you arrive more than 20 minutes late for your scheduled appointment, it will be considered a no-show and you will be billed the full fee for the appointment that was scheduled. If you communicate with your clinician that you are running late, we will try to meet with you for the remaining session time, but we are under no obligation to do so. We reserve the right to terminate treatment for patients who consistently exhibit a pattern of arriving excessively late.

Rescheduling Requests:

You may request to reschedule your appointment to later in the week if you are making the request with more than 24 hours notice. Your clinician will do their best to accommodate your request if their schedule permits.  If you are making a request to reschedule your session less than 24 hours prior to the time of your session but up until the start time of it, your clinician will try to accommodate your request with a same day re-schedule, pending availability.  However, if they cannot accommodate a same-day reschedule, you will be charged for the session as initially scheduled. 

Communication: Please communicate any reschedule requests as soon as possible. Please email your clinician and copy [email protected].

Exception Allowance:

Recognizing that unforeseen emergencies can arise, such as illness or unexpected work commitments, we acknowledge the need for flexibility. To address this, upon a patient’s request, we will grant a maximum of one policy exception every six months. This exception effectively waives any session fee for one late cancellation or no-show. Additionally, we permit one reschedule within the same week for requests made with less than 24 hours’ notice, limited to once every six months. To avail themselves of these allowances, patients must communicate their exceptional circumstance via email to their clinician and copy [email protected].

Payment of Fees:

Late cancellation and no-show fees are the responsibility of the patient and must be paid in full before scheduling any future appointments.

Reminder Services:

We offer appointment reminders through text or email. Please ensure that your contact information is up-to-date to receive these reminders.

We appreciate your understanding and cooperation in helping us provide quality care to all our patients. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.